Refund / Return Policy

Overview

At Jamaica Autism Academy, we strive to provide high-quality educational and support services. This Refund and Return Policy outlines the circumstances under which refunds may be issued for services and products purchased from us.

Services (Programs & Enrollments)

  • Non-Refundable Fees: Registration fees and deposits are non-refundable unless a program is cancelled by Jamaica Autism Academy.

  • Withdrawal Requests: Clients who wish to withdraw must notify us in writing at least 7 days before the start date. Partial refunds may be granted at our discretion, less an administrative fee.

  • After Program Start: Once a program has begun, fees are non-refundable except in exceptional circumstances, reviewed on a case-by-case basis.

Products (Where Applicable)

  • Return Window: Products such as books, learning kits, or materials may be returned within 14 days of purchase if unused and in original packaging.

  • Defective Items: If the product is defective or was sent in error, a replacement or full refund will be provided.

  • Return Costs: Customers are responsible for return shipping costs unless the product was defective.

How to Request a Refund or Return

Refund and return requests must be submitted in writing to:
📧 jamaicaautismacademy@gmail.com
📞 1 (876) 286-5173

Approved refunds will be processed within 7–10 business days.

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